Returns

 Returns can be made within 7 days.

 

RETURNS AND THE RULES

  • Returns take between 5-10 working days to process. You will be reimbursed using the same payment method used for purchase, within this period.
  • Items should be returned in their original state, unused, complete and in their original packaging
  • If items are damaged or incomplete you will be charged accordingly
  • See Vondels’ general terms and conditions  

RETURNS VIA POST (CHARGES WILL BE INCURRED)

  • Any postal costs will be met by the customer
  • Complete and include the ‘returns form’ in your parcel
  • Send, via Track & Trace, to: Vondels, Schinkeldijkje 16Q, 1432 CE Aalsmeer, The Netherlands
  • Keep the Track & Trace number to monitor, when necessary
  • Once your returns have been received you will be notified by email

 

REFUNDS BASED ON PAYMENT METHOD

 

Your funds will be reimbursed within 10 working days (from the moment your return was processed). Once your return has been received you will be notified by email.

 

Credit card: The purchase amount will be automatically transferred to your credit card

iDEAL: The purchase amount will be automatically transferred to the account in question

PayPal: The purchase amount will be automatically transferred to your PayPal account

 

 

LEGAL GUARANTEE

When purchasing items in Vondels' webshop, legal guarantee will be applied. Legal guarantee means that the item has to do that which the consumer may reasonably expect of it. There is no legal framework attached to this guarantee, as the consumer’s expectations may differ for each item.