FAQ

IS IT SAFE TO PAY VONDELS.COM WITH MY CREDIT CARD OR THROUGH IDEAL?

For transactions we use Buckaroo - one of the fastest growing online payment service providers. You will be asked for your necessary card details and then transferred to the Buckaroo site. The transfer of sensitive data, such as credit card numbers, is generated through a secure connection between your PC and the Buckaroo site. Vondels.com is exempt from this process. Confidentiality is guaranteed with vondels.com 

For further information about payment methods visit www.buckaroo.nl    

 

DO ALL BANKS USE iDEAL?

iDEAL, supported by large Dutch banks, is a safe and reliable way of making online purchases. You make the payment based on your bank’s requirements. For further information see www.ideal-betalen.nl

iDEAL is supported by the following banks:  ABN AMRO, ASN Bank, Fortis Bank, Friesland Bank, ING / Postbank, Rabobank and SNS Bank

 

WHAT IS THE DELIVERY TIME?

Most of the products are in stock, and we strive to send these to you as soon as possible.

After payment has been received, products will be sent within 1 or 2 working day. Deliveries outside of Benelux will take between 2 and 3 working days. If a product is not in stock inform you soonest.

 

TO WHICH COUNTRIES DO YOU DELIVER AND WHAT ARE THE COSTS?

We aim to deliver worldwide. Delivery costs vary and will be stated before check-out. If we do not deliver, as standard, to your country then we will outline the costs in an email. In case of any problems / queries please contact us at info@vondels.com

 

DO I HAVE TO PAY CUSTOM DUTIES AND TAXES IF MY ORDER IS SHIPPED OUTSIDE THE EUROPEAN UNION?

International shipments, outside the European Union, may be subject to import taxes, duties and customs fees. These are levied once your package reaches the country of destination and are the responsibility of the recipient.